UPS has no way of knowing you have a new address unless you tell them. I check my tracking info this morning and it's on it's way. Get a quote for your next shipment. So, If FedEx has delivered to wrong address. Final edit: Hey guys, thanks for all the help. It’s yours to keep. I had a customer place an order and forget to change the address to her new address. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number . Be careful about matching items to the correct name and address Place printed shipping labels with the item to keep track of this prior to packing, or use different colored poly mailers Mercari isn't responsible for item mix ups. No. What options do I have? Recently I bought an xbox live subscription card on ebay and had it shipped to my old address. UPS's shipping calculator estimates the time and cost of delivery based on the destination and service. I know I should just do the forwarding address, but if I keep forwarding, the same people keep sending mail to a 20-year-old address, and I think they should probably update their records. I called Apple, who referred me to FedEx, who said there’s nothing I can do until after the first delivery attempt. Alcohol can be a tricky thing to ship. Do they really expect me to go to my old house and I may or may not know Susie's new address and open the card and pocket the cash. They want you to chose FedEX as your carrier of choice for your packages and vice versa. To make matters worse, the tenants of my old address MOVED after the package was delivered, just 3 days later on Jan. 14th. I contacted Buyer #2 and told them that their original package was still on the way, but Buyer #1's package was already received by Buyer #2, so I asked Buyer #2 if they could kindly ship back Buyer #1's package and update me with tracking. So I just moved a few weeks ago from St. Louis to Savannah, but like the retard I can be, I forgot to change my address with Apple before ordering the new iPod. The UPS Store Certified Packing Experts® are here to help with all of your Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other address. 3)Wait and hope for them to return the package to amazon or something. The UPS Store location that shipped your item(s) will contact you and provide you three options: (1) you provide additional information and/or authorize payment of any charges so the package … You'll look dumb but oh well. The standard practice for all the courier companies in case of wrong delivery is the same. Hello, My girlfriend recently shipped her old laptop (For an exchange program that gives you some money for an old piece of equipment) to the wrong address. About a week ago I ordered 9 books from Abebooks, and I accidentally got them shipped to my old address (because apparently I'm *****ed ). Yes. If the carrier is unable to deliver the package and it gets returned to us, our Customer Care team will try to contact you to arrange resending the package. Now it’s been shipped and is scheduled for delivery on Wednesday of next week. After fishing on UPS, it looks like the package may have been delivered to the door of my old apartment. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. It had been first shipped to Australia; go figure ! That’s when the crooks strike a second time by sending a return label and package in which the item is supposed to be shipped back to the retailer. I moved very recently so I didn't really think about my shipping address being wrong. BTW: a friend in England sent us a package in plenty of time for 2013 Christmas. The USPS Package Intercept service allows a domestic shipment that hasn't been delivered or released for delivery to be held at a Post Office, as a Hold For Pickup, or sent to a different domestic address. The recipient refuses to return the package to UPS. Different carriers have different rules. The company is alerted either by the sender or by the company’s internal tracking But if you ship it before noticing that the address on the return label is not that of legitimate warehouse or place of business, the retailer may hold you financially responsible for the cost of the stolen merchandise. The last item I bought was shipped to an old address in the system. 1) Call amazon customer service on the phone, see if they can help you. Can an address be When UPS cannot prove they delivered it to your address, you have a case against UPS. We didn't receive it … * UPS, FedEx, USPS, etc sent a package to the wrong address. If no one accepts the package at the old address within 3 attempts, the package will go back to the shipper. UPS's shipping calculator estimates the time and cost of delivery based on the destination and service. We didn't receive it until Feb. 2014. The USPS is no longer forwarding mail and it arrives at my house. Turns out, no I didn't. So it's entirely possible that the package was delivered to them and they didn't return it. I contacted Old Navy, and they said that once a package is in process, nothing can be changed, and that if I am "unable to retrieve my package" by the 14th, to contact them. You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. If the order has shipped via UPS UPS may be able to assist with an address change or alternate delivery option. I've only just realised this, I was checking my order confirmation again because I was wondering why none of the books had arrived yet, but by now they've all been shipped so it's too late to cancel the order. Get organized Have packing supplies ready; items should ship within 3 business days of purchase Shipping to multiple buyers? Can Coachella intercept or hold the package? Get a quote for your next shipment. I made a mistake in an address on Monday. But the delivery man had made a mistake. I ordered a package from ThinkGeek a few days ago and using their cart, I checked out and went on my way. sends Susie $20 cash for her birthday but uses the old address (my house). That being said - it depends on what you Packing services from The UPS Store, trust The Certified Packing Expertså to pack all of your important shipments. So we’ll cover three of the major carriers that you’re most likely to use: USPS, UPS, and FedEx. UPS gives customers the freedom to change shipping options after their package is already in transit. FedEX Corporate hubs and centers will not officially accept UPS packages for your convenience. 2) Visit your old address, and ask about it. Managed to contact the seller via phone and he said he won't be home until Monday & that I can get a refund *phew! I sent it to 624 some_street instead of 600 some_street (faulty memory). The medium-sized … I'm very excited until I start thinking; "wait, did I use the right address?". The package was delivered to her old address The customer is responsible and has more solutions they can do. UPS delivers package to the wrong address. But it will depend on the mail carrier and where your package is in the shipping process. Can ups … So this is from the UPS Mail Innovations website: Q. I accidentally shipped Buyer #1's package as well as Buyer #2's package to Buyer #2's address. UPS has no way of knowing you have a new address unless you tell them. So the new tenant may well have stolen the package… It still shows my old address under the order details menu as well. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. I accidentally had my Coachella wristbands shipped to my old address. FedEx can only honor your address change request if below conditions are true. Go through the regular claims process, or Luckily the seller was nice and we are working it out and I did agree to pay him for shipping. Shipping alcohol with USPS, UPS, and FedEx? Solved: Hello! The sad thing is, we have the phone Is there a way to get your mail back on track? There's only one Pack & Ship Guarantee. The sender has put no restrictions to changing addresses Th This Q&A is provided for information only and the answers do not have a contractual value.